We do not offer refunds or exchanges for a change of decisions or cancel of sale. The only time a refund or exchange is offered is if we cancel sale of the puppy or if a puppy has developed a life threatening untreatable defect which wold render him / her being a healthy pet. At that time we will offer exchange or refund only. If a sale is canceled after deposit or full payments is paid we will send you a letter of credits MINUS the re-listing free of $500